Carolyn Shannon is Manager of Technical Documentation at Pantheon. A seasoned digital services manager, Carolyn has focused for more than a decade on building sites with great content and information architecture, especially using the Drupal and WordPress CMS platforms. She is a writer, Drupalista, and former NAGW board member. Carolyn is passionate about how good user experience creates loyal customers and drives results. In her spare time, Carolyn is a runner and a knitter (though not usually at the same time) and enjoys music, poetry, and hiking with her family.