Optimizing Operations to Increase Member Engagement

The pressure for our associations to be as innovative as a startup, and have a seamless user experience, is at its highest point ever. How do we implement new initiatives to engage members when our member experience feels out of whack? In this session, Emily Hendershot will answer that question and provide tactics for increasing your member engagement.

After this session, you’ll be able to:

  • Examine and address roadblocks impacting your member experience
  • Discover the benefits of optimizing your organization’s operations to increase member value
  • Implement strategies to operationalize member engagement and create an action plan for implementation